Shipping policy

🌍 Shipping Policy – Sunmolly Global Delivery Guide

Welcome to Sunmolly!
Thank you for choosing to shop at sunmolly.com, your go-to destination for women’s fashion apparel and accessories. We're thrilled to bring you the latest in style—from timeless essentials to trend-forward pieces. This Shipping Policy explains how we handle, process, and deliver your orders worldwide.

📦 Order Processing Time

Once your order is placed, our team carefully prepares it with care:

  • Processing Time: 1–3 business days
    Includes order verification, quality inspection, and packaging.

During peak periods such as holiday sales or promotional events, processing may take a little longer. If a significant delay is expected, we will notify you by email or phone.

🚚 Shipping Methods & Timelines

Your delivery time = Processing Time + Shipping Time

✨ Standard Shipping

  • Transit Time: 3–5 business days after dispatch

  • Total Estimated Delivery: 4–8 business days

⚡ Expedited Shipping

  • Transit Time: 1–2 business days after dispatch

  • Total Estimated Delivery: 2–5 business days

Note: Delivery times are estimates and may be affected by holidays, customs delays, or unforeseen carrier issues.

🌐 Global Shipping Coverage

We proudly ship to customers across the globe—including but not limited to:

  • Australia

  • Canada

  • United States

  • United Kingdom

  • New Zealand

  • And many more international destinations.

💰 Shipping Rates & Free Shipping

We offer flexible and affordable shipping options:

  • FREE Shipping on orders over A$90.00

  • Standard Shipping: Flat rate of A$12.00 for orders under A$90

  • Expedited Shipping: Flat rate of A$30.00

Choose the shipping method that best suits your timeline and needs at checkout.

🔍 Order Tracking

Once your order has shipped, you’ll receive a Shipment Confirmation Email that includes:

  • A tracking number

  • A link to monitor your package in real-time

Tracking typically activates within 24 hours of dispatch.

📦 Damaged or Lost Packages

While we ensure all orders are packed with care, please note:

  • Sunmolly is not responsible for items damaged or lost in transit.

  • For damaged or missing parcels, please file a claim directly with the shipping carrier.

  • Be sure to keep all original packaging and items to support your claim.

We’re happy to assist with documentation or guidance during this process.

⏱️ Potential Delays

Shipping may be delayed due to factors beyond our control, including:

  • Weather conditions

  • Customs inspections (for international orders)

  • Peak holiday periods

  • Local delivery disruptions

We’ll notify you promptly if any major delay arises and appreciate your patience.

🌍 International Orders – Customs & Duties

For customers outside of Australia, including the US and Canada:

  • Your order may be subject to customs duties, VAT, or import taxes imposed by your local government.

  • These fees are the customer’s responsibility and are not included in your Sunmolly purchase.

Please check your country’s import policies for details before ordering.

❤️ Our Promise to You

At Sunmolly, we are committed to delivering not only beautiful clothing but also a smooth, transparent, and trustworthy shipping experience.

If you have any concerns, special delivery needs, or questions about our shipping process—we’re here to help!

📬 Contact Us

Have a shipping question or need assistance with an order? Reach out anytime:

  • Email: info@sunmolly.com

  • Phone: +61 8 9173 6581

  • Business Address:
    📍 74 Styles Rd, Port Hedland WA 6721, Australia

Our friendly team is available Monday to Friday, 9:00 AM – 5:00 PM AWST to assist with:

  • Tracking updates

  • Address changes

  • Order modifications

  • General delivery inquiries

Thank you for shopping with Sunmolly—where confidence meets style, delivered globally. ✨